Error Codes

Error Code CE-107863-5

CE - Common Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	CE-100002-3	Failed to update the application (update file not installed successfully) // Reboot the console; if the system software is not up to date, then update it; if the error persists, delete the application, reinstall it, and update it again	Example
Example	Example	CE-100005-6	Problem reading disk or data // 1) Turn off the console, unplug it and plug it back in. 2) Reboot the console. 3) Try inserting another compatible disc. 4) Clean the disc.	Example
Example	Example	CE-100006-7	Cannot recognize external storage drive // 1) Update system software. 2) If the storage device cannot be recognized, unplug it and plug it back in. If it is connected to a USB hub, connect it directly to the console instead. 3) The storage device needs to be formatted if you are using it as extended storage for the first time. 4) If unable to transfer data all at once, try transferring content individually. 5) Check whether game data can be installed on extended storage. 6) The external storage drive may be bad; try using another device.	Example
Example	Example	CE-100008-9	Error has occurred (software out of date or corrupted application) // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.	Example
Example	Example	CE-100009-0	Issue with the update file // 1) Back up your saved data. 2) Delete the application/game and reinstall it. 3) Reboot the console. 4) Go to [Settings] > [Users and Accounts] > [Other] > [Sign Out]. 5) Sign back in. 6) If still having issues, wait 24 hours before trying again.	Example
Example	Example	CE-100022-5	Error has occurred (software out of date or corrupted application) // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.	Example
Example	Example	CE-100028-1	There is not enough space on the SSD	info
Example	Example	CE-100095-5	Problem starting the application (console turned off during installation?) // Delete the application and reinstall it. Keep console powered on while the installation is running.	Example
Example	Example	CE-100096-6	Problem loading the application (application error) // Update system software; turn off the console and unplug it, then plug it back in and reboot it	Example
Example	Example	CE-105638-3	Content activation failed // 1) Reboot the console. 2) Perform an internet connection test to check to see if you are connected to the Internet properly. Review and reconfigure network settings again if necessary. 3) Power cycle the router. 4) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. Try using a wired connection if possible. 5) The problem may be caused by using the same account on several consoles at the same time. Go to [Settings] > [Users and Accounts] > [Other] > [Console Sharing and Offline Play] and turn it on. 6) This may be a temporary issue, try again later.	Example
Example	Example	CE-105771-1	Error has occurred (software out of date or corrupted application) // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.	Example
Example	Example	CE-105799-1	Unable to connect to the server // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).	Example
Example	Example	CE-105841-9	Error occurred in the application // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.	Example
Example	Example	CE-106439-3	Error occurred in the operation of the application (console and/or application software out of date or corrupted application) // Reboot the console (update it if needed). Check for updates for the application. If the error persists, delete it, reinstall it and update it again	Example
Example	Example	CE-106444-9	Error occurred while connecting to PSN // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535.	Example
Example	Example	CE-106449-4	Error occurred connecting to the server (server connectivity issue) // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) Perform a connection test to check if you are connected to the internet properly. 4) Power cycle the router.	Example
Example	Example	CE-106485-4	Possible issue reading the system software or data (system software out of date) // Occurs when choosing the upgrade option for Assassins Creed Valhalla	info
Example	Example	CE-106487-6	Issue downloading and installing content // 1) Make sure the console has the latest system software. 2) Go to [Settings] > [Users and Accounts] > [Other] > [Restore Licenses]. 3) Delete the download and try it again. 4) Boot console into safe mode and select [Clear Cache and Rebuild Database].	Example
Example	Example	CE-107031-2	Non-allowed characters in video description when trying to upload a video to YouTube.	Example
Example	Example	CE-107255-0	Subscription to PlayStation Plus cannot be confirmed // 1) Make sure the console is connected to the Internet and that you are successfully signed in to PSN. 2) Check to see if your subscription has expired. 3) Try again after a short period (temporary issue).	Example
Example	Example	CE-107520-5	Install the latest system software // Software update required	Example
Example	Example	CE-107527-2	Installation failed (issue with data being installed, possibly due to connection problems) // 1) Reboot the console 2) Connect via a wired connection if possible. 3) Reconfigure network connection settings. 4) When using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between them. 5) Turn off the router for 5 minutes and then back on. 6) If there is any game data that failed to install, delete the game and reinstall it.	Example
Example	Example	CE-107622-8	Failed to launch the application (update file not applied properly when the application was started) // Reboot the console and launch the application. If there is no improvement, delete the application and reinstall the game data.	Example
Example	Example	CE-107649-7	Disc contains content different from the installed data (disc contains additional data or content that is different from the data installed on the console) // If you have another disc for the same game, delete the game and related applications and reinstall using this disc.	Example
Example	Example	CE-107750-0	System error // Turn off the console and unplug it, then plug it back in and reboot it. Update console if needed. If still having issues, then update via a USB drive instead.	Example
Example	Example	CE-107857-8	Issue loading the application (application error) // Update system software.	Example
Example	Example	CE-107858-9	Happened when trying to download the PS4 Call of Duty Modern Warfare Remaster after external HDD was inserted	Example
Example	Example	CE-107863-5	Network connection occurred // 1) Reboot the console. 2) Update system software if needed. 3) Power cycle the router. 4) If the error occurs while downloading or copying content, try steps 1-3 and then reinstall content. 5) There may be temporary network congestion, try again later.	info
Example	Example	CE-107867-9	Occurred when trying to load Remnant: From The Ashes (PS4 digital) from external HDD. On first boot attempt OS error 'please wait...' displayed for around 2 minutes until a 'can't start the game or app' notification appeared along with this error code. After hard reboot, same situation but this time 'please wait' lasted for 5 minutes. On the third attempt it displayed 'please wait' for around 10 minutes until console shut down without notice. Upon following reboot OS repair was required.
Example	Example	CE-107872-5	Not enough free space on the console storage (not enough free space or storage is bad) // Check if you have enough free space on the console storage ([Settings] > [Storage]). When installing data, it may be necessary to reserve approximately twice the free space required. If there is not enough free space, consider using extended storage based on your needs. If the error occurs again even though the free space is reserved, try changing the save destination to either the console storage or the extended storage. If you have another extended storage, try that to see if the situation improves.	Example
Example	Example	CE-107891-6	Content isn't installing properly on console // Uninstall the content causing the error and try reinstalling it. If still having issues, try again later.	Example
Example	Example	CE-107938-8	Failed to update the application (console turned off during update) // Reboot the console; if the system software is not up to date, then update it; if the error persists, delete the application, reinstall it, and update it again	Example
Example	Example	CE-107958-0	Can't download or copy - Happened when trying to download the PS4 Spider-Man game after an external HDD was inserted	Example
Example	Example	CE-108255-1	Error occurred on the application // An error caused by Dirt 5 save game corruption, Also caused by crash on Call Of Duty: Black Ops Cold War, Demon's Souls Remake, Marvel's Spider-Man: Miles Morales and Rainbow Six Siege	info info 2 info 3 info 4 info 5
Example	Example	CE-108262-9	Possible issue reading the system software or data (system software and application out of date) // Due to Dirt 5 crashing	info
Example	Example	CE-108360-8	Check connection status of HD camera and PS Camera (camera not connected correctly, improper conditions for usage of camera, incorrect settings) // 1) A dedicated adapter is needed to use PS Camera with the PS5 console; check the connection method according to the device you have; 2) Use the camera in a bright room as much as possible; 3) Check the camera's position and adjust as necessary; 4) Review camera settings on console.	Example
Example	Example	CE-108862-5	Unable to connect to server (server connection issue) // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) Perform a connection test to see if you are connected to the internet. 4) Turn off the router for 5 minutes, then back on. 5) There may be temporary congestion, try again later.	Example
Example	Example	CE-108863-6	Console couldn't connect to the server (during update) // 1) Go to [Settings] > [System] > [System Software and Settings]. 2) Select [Update System Software]. 3) If the update fails, try updating manually.	info
Example	Example	CE-108877-1	Error occurred while connecting to the server (PSN possibly under maintenance) // 1) Check PSN status to see if there are any network issues. 2) This may be temporary problem. Try again after a few hours.	Example
Example	Example	CE-108889-4	Install the latest system software // Software update required	Example
Example	Example	CE-109245-1	License information of the content cannot be confirmed // 1) Reboot the console. 2) Sign in with the PSN account that owns the content you are trying to access. 3) Go to [Settings] > [Users and Accounts] > [Other] > [Console Sharing and Offline Play] and enable it.	Example
Example	Example	CE-109258-5	Unable to connect to the server (license information not confirmed due to failed server connection) // 1) Check PSN status to see if there is any update information for server failure or maintenance. 2) Reboot the console. 3) Power cycle the router and modem. 4) Try going to [Settings] > [Users and Accounts] > [Other] > [Restore Licenses]. 5) This may be a temporary issue, try again later.	Example
Example	Example	CE-109503-8	Error occurred when connecting to PSN // 1) Check PSN status for outages or maintenance. 2) Reboot the console. 3) If possible, try using a wired connection to connect to the internet. 4) Reconfigure the connection settings. 5) If using a wireless connection, try moving the console closer to the router and removing anything that might block the connection. 4) Power cycle the modem/router. 5) Update router firmware.	Example
Example	Example	CE-109573-5	Error occurred when starting the game on the console // Reboot the console. Delete the application and reinstall it. If still having issues go into safe mode and select [Rebuild Database], then start the application. If the problem persists, go back into safe mode and update the system software.	Example
Example	Example	CE-109737-7	Cannot recognize USB storage device // 1) Unplug the USB cable and plug it back in. Make sure it is fully inserted. 2) If using a USB hub, remove it and connect the USB storage device directly to the console. 3) Try another USB port. 4) Check if another storage device can be recognized. 5) If the USB storage device cannot be recognized when a specific application is running, delete and reinstall the application, then try again.	Example
Example	Example	CE-110032-7	PSN Online ID information does not match (comes up when Online ID was recently changed) // Sign out of all other devices (including PS3 and PlayStation Vita), and try again on the PS5. If the situation does not improve, sign out from all devices and try again later.	Example
Example	Example	CE-110538-8	Failed to read Blu-ray disc // Make sure the disc has no smudges, fingerprints or scratches. Make sure the disc is inserted correctly. The console may have issues reading discs; try another disc to see if the console can read it. If still having issues, contact Sony or send console in	Example
Example	Example	CE-110551-3	Failed to read the disc // 1) Reboot the console. 2) Make sure the disc is clean. 3) Check if the disc is playable on the console. 4) Try another supported disc.	Example
Example	Example	CE-110552-4	Failed to read the disc (possible unsupported disc) // Check if other discs can be played. Clean the disc.	Example
Example	Example	CE-110555-7	Disc cannot be read (possible unsupported disc) // Check if other discs can be played. Clean the disc.	Example
Example	Example	CE-111161-1	Check connection status of HD camera and PS Camera (camera not connected correctly, improper conditions for usage of camera, incorrect settings) // 1) A dedicated adapter is needed to use PS Camera with the PS5 console; check the connection method according to the device you have; 2) Use the camera in a bright room as much as possible; 3) Check the camera's position and adjust as necessary; 4) Review camera settings on console.	Example
Example	Example	CE-112069-9	Error occurred on data transfer via a network (PS4 to PS5) // Try connecting both consoles via a wired connection, turn off the router for 5 minutes, then back on and try transferring the data again	Example
Example	Example	CE-112839-4	Error occurred while connecting to PSN // 1) Check if you can sign in. 2) Reboot the console and connect via a wired connection if possible. 3) If using Wi-Fi, try moving the console closer to the router and removing anything interrupting the connection between the devices. 4) Turn off the router for 5 minutes, then back on.	Example
Example	Example	CE-112840-6	Problem connecting to the server (server issue) // 1) Check PSN status for any server issues. 2) This may be a temporary problem. Try again after a few hours.	Example
Example	Example	CE-112841-7	Not signed in // 1) Check if you can sign in. 2) Reboot the console and connect via a wired connection if possible. 3) If using Wi-Fi, try moving the console closer to the router and removing anything interrupting the connection between the devices. 4) Turn off the router for 5 minutes, then back on.	Example
Example	Example	CE-112988-9	This content cannot be purchased // 1) Check to see if you have purchased the content before. 2) Check PlayStation Store for the content to see if it necessary to purchase a service such as PlayStationPlus or the main game entitlement separately. 3) When you can't purchase a product, you can see the reason by selecting [View product] > [More details] on the purchase screen.	Example
Example	Example	CE-113212-0	Unable to connect to the server // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).	Example
Example	Example	CE-113227-6	Error has occurred // Reboot the console and update it if needed.	Example
Example	Example	CE-113338-9	Error occurred while updating the PS5 system software // Wait 48 hours and then try updating again.	Example
Example	Example	CE-113511-2	Error has occurred // Reboot the console and update it if needed.	Example
Example	Example	CE-113661-8	Can be triggered when failing to save manual recording (trigger with record start, and then immediately stopping recording)	Example
Example	Example	CE-116799-3	Subscription to PlayStationPlus can't be confirmed // 1) Make sure the console is connected to the Internet and that you are successfully signed in to PSN. 2) Check to see if your subscription has expired. 3) If there are no issues with PlaystationPlus, the error may be temporary.	Example
Example	Example	CE-117625-2	Uploaded too many videos to YouTube in short period of time, need to wait 24 hours before allowed to upload more.	Example
Example	Example	CE-117722-0	Streaming connection has an error // 1) Check to see if you are connected to the internet and perform a connection test. If you can't get connected, make sure the network settings are correctly configured. 2) Reboot the console, connect via a wired connection if possible and reconfigure the connection settings. 3) When connecting wirelessly, try moving the console as close to the router as possible and remove anything that could interrupt the connection between the devices. 4) Power cycle the router and modem. 5) Update router firmware. 6) Check if there is enough free space on the console, and if you have the option to, try downloading the game instead. If none of these work, then try again later.	Example
Example	Example	CE-117740-0	Possible problem with the application (corrupted application) // 1) Go to [Settings] > [Storage]. 2) Delete the game data of the game that had the error. 3) Try reinstalling the game. 4) Boot the console in safe mode and select [Rebuild the database].	Example
Example	Example	CE-118415-0	Subscription may need to be verified // 1) Check PSN status. 2) Check to see if your PlaystationPlus subscription has expired. 3) Reboot the console. 4) This may be a temporary issue, try again later.	Example
Example	Example	CE-118446-4	Problem updating the system (issue updating various applications related to the console's system software) // Make sure system features are up to date; if the system software is not up to date, then update it to the latest version. Check if system features have been updated properly.	Example
Example	Example	CE-118527-2	Problem resolving the hostname (hostname resolution failed due to network connection) // 1) Perform a connection test and make sure the console is connected to the internet. Reconnect if necessary. 2) Power cycle router/modem. 3) If you selected [Manual] for [IP Address Settings] or [DNS Settings] when setting up your internet connection, make sure the [Primary DNS] and [Secondary DNS] settings are correct. 4) Check with your ISP to see if there is any maintenance. 5) This may a temporary symptom. Wait a few minutes and try again.	Example
Example	Example	CE-119224-9	Error occurred while updating the PS VR2 Sense controller device software // 1) Unplug the USB cable from the console. 2) Reboot the console. 3) Pair and then unplug your PS VR2 Sense controllers. 4) Follow the on-screen instructions to update the device software.	Example

E2 - Exception? Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	E2-817B122B	Unable to connect to the server // 1) Turn off the console and unplug it, then plug it back in and reboot the console. 2) Turn off router for at least 5 minutes, then turn it back on. 3) If the system software is not up to date, update it to the latest version.	Example
Example	Example	E2-8223b089	Unable to connect to the server (can't connect to PSN, possible server congestion) // 1) Check PSN status. 2) Turn off router and modem for at least 5 minutes, then turn them back on. 3) See PlayStation Repairs for further troubleshooting.	Example
Example	Example	E2-8223b400	Unable to connect to the server (can't connect to PSN, possible server congestion) // 1) Check PSN status. 2) Turn off router and modem for at least 5 minutes, then turn them back on. 3) See PlayStation Repairs for further troubleshooting.	Example

NP - Playstation Network/Shop Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	NP-102937-2	You are signed out of PSN (connection problems or console issue) // Sign in; if already signed in, sign out, then back in; power cycle router; if none of this work then contact Support	Example
Example	Example	NP-102942-8	This feature is not available due to age restrictions // Application is age-locked	Example
Example	Example	NP-102943-9	Application cannot be launched with this user (entitlement cannot be confirmed for the signed-in user) // Sign out, then back in; check if the application can be used by another user	Example
Example	Example	NP-102944-0	Install the latest system software // System software update required	Example
Example	Example	NP-102945-1	Install the latest system software // System software update required	Example
Example	Example	NP-102946-2	Install the latest update file // Update data may be out of date	Example
Example	Example	NP-102947-3	Internet connection too slow or unstable to perform the update // 1) Reboot the console, try connecting via a wired connection and check your connection settings. 2) If using a Wi-Fi connection, try moving the console closer to the router without anything blocking or interrupting the connection between the devices. 3) Power cycle the modem/router. 4) Update router firmware. If your internet connection has been restored, check for any updates.	Example
Example	Example	NP-102955-2	Account information is incorrect (info entered is different from the registered account) // Check ID and password	Example
Example	Example	NP-103019-4	Application error // 1) Close the application and restart it. 2) Reboot the console. 3) Delete the application and reinstall it.	Example
Example	Example	NP-103028-4	Issue signing in // 1) Go to [Settings] > [Users and Accounts] > [Sign in]. 2) If already signed in, go to [Settings] > [Users and Accounts] > [Other] > [Sign Out], then sign in again. 3) Reboot the console.	Example
Example	Example	NP-103047-5	Unable to connect to the server (cannot connect to PSN- possible server congestion) // 1) Check PSN status. 2) Power cycle the router. 3) The line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	NP-103105-0	Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)	Example
Example	Example	NP-103107-2	Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)	Example
Example	Example	NP-103109-4	Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)	Example
Example	Example	NP-103111-7	Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)	Example
Example	Example	NP-103117-3	Service currently under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)	Example
Example	Example	NP-103148-7	Issue when connecting console to the internet // 1) Close the application (if possible, save game before exiting). 2) Reboot the console. 3) Power cycle router/modem.	Example
Example	Example	NP-103172-4	Network connection error // 1) Reboot the console. 2) Perform an Internet connection test. 3) Power cycle the router. 4) If using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between the devices.	Example
Example	Example	NP-103191-2	Online connection failed (network for the application failed) // 1) Close the application. 2) Restart the application. 3) Reboot the console. 4) Power cycle the router/modem.	Example
Example	Example	NP-103539-1	Unable to connect to the server (unstable network communication) // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) If using a wireless connection, try moving the console closer to the router and remove anything interrupting the connection. 4) Power cycle the modem/router.	Example
Example	Example	NP-104291-7	Error occurred; license information of the content cannot be confirmed (title information not correctly reflected on the server side) // Make sure you are signed in with the account that owns the content entitlement, and if you get this error with a title that has just been released, wait a while and try again later. If the problem persists, contact Support.	Example
Example	Example	NP-104303-1	Problem communicating with the server (issue on the server side; connection issues, downed server or software out of date) // 1) Check PSN status or to see if there are any server failures or if maintenance is in progress. 2) This may be a temporary issue. Try again later. 3) While waiting, update system software to the latest version. 4) Power cycle the router.	Example
Example	Example	NP-104433-5	Possible problem with sign-in status (issue signing in) // 1) Go to [Settings] > [Users and Accounts] > [Sign in]. 2) If already signed in, go to [Settings] > [Users and Accounts] > [Other] > [Sign Out], then sign in again. 3) Reboot the console.	Example
Example	Example	NP-104627-0	Console lost connection to the server // 1) Try signing in. 2) Perform a connection test and reconfigure network settings if necessary. 3) Power cycle the router. 4) Reboot the console and connect via a wired connection if possible. 5) If using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between the devices.	Example

NW - NetWork Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	NW-102216-2	Error occurred while connecting to PSN // 1) Check the PSN status page if there are any network issues. 2) Use a wired (ethernet) connection if possible. 3) If using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between the devices. 4) Turn off the router for at least 5 minutes, then turn it back on. 5) Update router firmware. Contact the router vendor for details on how to update. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152 to 65535. Contact your ISP for details on how to open ports.	Example
Example	Example	NW-102254-4	Unable to connect to the server (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479,49152～65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	NW-102261-2	Unable to connect to the server (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	NW-102265-6	Unable to connect to the server (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	NW-102307-3	Communication error occurred while connecting to PSN // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using a wireless connection, move the console as close to the router as possible. Otherwise, remove any items that could be blocking or interfering with the connection. 4) Turn off the router and modem for at least 5 minutes, then turn them back on. 5) Contact your ISP or network administrator to update router firmware. 6) If possible, speak to your ISP or network administrator about how to cancel the port filtering function on your router. 7) Try to manually set up a static IP address by going to [Settings] > [Network] > [Settings] > [Set Up Internet Connection]. If still having issues, try again later.	Example
Example	Example	NW-102308-4	Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	NW-102311-8	Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	NW-102314-1	Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	NW-102315-2	Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	NW-102379-2	Error when connecting to PSN // 1) Check the PSN status page for outages or maintenance. 2) Reboot the console. 3) If possible, try using a wired (ethernet) connection to connect to the internet. 4) Reconfigure network settings. 5) If using a wireless connection, try bringing the console closer to the router and removing anything that might block the connection. 6) Turn off the router or modem for at least 5 minutes, then turn it back on. 7) Update router firmware. Contact your ISP for details on how to update.	Example
Example	Example	NW-102417-5	Network connection timed out (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	NW-102468-2	Issue connecting the console to the network // 1) Reboot the console. 2) If using a wireless connection, try bringing the console closer to the router and removing anything that might block the connection. 3) Turn off the router or modem for at least 5 minutes, then turn it back on. 4) If possible, connect to the internet using a wired (ethernet) connection. 5) If using multiple NAT routers, remove them.	Example
Example	Example	NW-102633-5	Unable to connect to the server (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	NW-102636-8	Connection to PSN timed out // 1) Review connection settings. 2) Turn off the router/modem for at least 5 minutes, then turn it back on. 3) When using wireless (Wi-Fi) communication, move the console closer to the access point or router and make sure there is nothing interrupting the connection between those devices. 4) Check the status of the game server and PSN. 5) Leave it for a while and try later.	Example
Example	Example	NW-102650-4	Unable to connect to the server (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	NW-102655-9	Application error (issue with the internet connection on the application side) // 1) Check the PSN status page to see if there is any server failures or if maintenance is in progress. 2) Reboot the console. 3) Perform a connection test by selecting [Settings] > [Network] > [Test Internet Connection] and check if you are connected to the Internet properly. Also review and configure your network settings again if necessary. 4) Turn off the router for at least 5 minutes, then turn it back on. 5) If your system software is not up to date, update it to the latest version. 6) Highlight the application, press the options button on the controller and select [Check for update].	Example

SU - Software Update Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	SU-101193-5	Update to the latest system software // Software update required	Example
Example	Example	SU-101312-8	Blu-Ray disc drive does not exist (console does not recognize Blu-Ray drive) // If the error occurs but the console Blu-Ray disc drive has not been removed: 1) Turn off the console and unplug it. 2) Turn off the router for at least 5 minutes, then turn it back on. 3) Plug the console back in and reboot it. 4) Go to the control center and select [Notifications]. Highlight the update file, press the OPTIONS button, and select [Delete]. 5) Go to [Settings] > [System] > [System Software] > [System Software Updates and Settings] and restart the update. If the update fails, see these guides for further troubleshooting. 1 2 6) Try resetting the console. Go to [Settings] > [System] > [System Software] > [Reset Options] > [Reset Your Console]. If possible, back up all data before resetting the console. If still having issues, console may need to be sent in for repairs	Example
Example	Example	SU-101337-5	Console may have not booted properly // Turn off the console and unplug it, wait 5 minutes, then plug it back in and reboot it; if the console doesn't start properly then boot into safe mode and select [Reset PS5]; if the problem persists or cannot boot into safe mode, console may need to be sent in for repairs	Example
Example	Example	SU-101495-0	System software is up to date // No update is needed	Example

WS - Web Server Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	WS-113947-5	Check that the information for your registered payment method is correct // 1) Go to [Settings] > [Users and Accounts]. 2) Select [Account] > [Payment and Subscriptions] > [Payment Methods]. 3) Select a registered payment method, press the [options] button and select [Edit] or [Remove]. Check payment information (including expiration date and billing address) and follow the on-screen instructions to make your changes. 4) If still having issues, try a different payment method. 5) This may be a temporary issue. Wait 24 hours and try again. If paying with a credit card isn't necessary, consider using a PS Store gift card instead.	Example
Example	Example	WS-114241-3	Error occurred while connecting to the server // 1) Check PSN status. 2) Reboot the console. 3) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 4) Reboot the router. 5) This may be a temporary issue, try again later.	Example
Example	Example	WS-114298-5	May not be online // Attempting to access an online service while offline: 1) Make sure that the online play mode is selected in the game. 2) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 3) There may be a server-side issue; check PSN status or with the game publisher to check for server failures or if maintenance is in progress.	Example
Example	Example	WS-115019-7	Unable to connect to the server (service down/under maintenance or temporary congestion) // The service may be undergoing maintenance. Check server status for failure and maintenance information. If not impacted, 1) reset internet connection settings on console and try an Internet connection test. 2) Turn off router and modem and wait for at least 5 minutes before turning it back on. 3) If the above do not work, try again later as the line may be temporarily congested.	Example
Example	Example	WS-115195-2	Unable to connect to the server (service down/under maintenance or temporary congestion) // The service may be undergoing maintenance. Check server status for failure and maintenance information. If not impacted, 1) reset internet connection settings on console and try an Internet connection test. 2) Turn off router and modem and wait for at least 5 minutes before turning it back on. 3) If the above do not work, try again later as the line may be temporarily congested.	Example
Example	Example	WS-115338-1	Unable to connect to the server (service down/under maintenance) // The service may be undergoing maintenance. Check PSN status. If PSN is active, 1) reset network settings on console and test the connection. 2) Turn off router and modem, wait 5 minutes, then turn them back on. 3) If still having issues, try again later.	Example
Example	Example	WS-116327-0	“You’re not signed in. Connect to PlayStation Network to use this feature.”	info
Example	Example	WS-116328-1	Install the latest system software // Software update required	Example
Example	Example	WS-116329-2	PSN sign-in ID or password do not match // Incorrect ID or password, try entering it again; can also try to sign in from another device	Example
Example	Example	WS-116330-4	Access to PSN has been temporarily suspended (ToS violation) // 1) Check if you can sign in from another device (such as a PC). 2) If unable to sign in from another device, your account is suspended for a violation of the terms of service. Check the terms of service and user agreement before accessing PSN.	Example
Example	Example	WS-116331-5	Access to PSN has been temporarily suspended (ToS violation) // 1) Check if you can sign in from another device (such as a PC or mobile device) 2) If unable to sign in from another device, your account is suspended due to a violation of the terms of service. See the email sent to your sign-in ID (email address) for more information.	Example
Example	Example	WS-116332-6	Access from console may be prohibited or temporarily unavailable (banned from PSN or server issues) // Banned from PSN, possibly due to fraudulent purchase of console? Or using the PS Plus Collection trick, see info 4. Access to PSN from console is prohibited due to reasons such as violations of the terms of service. If not prohibited, server may be down temporarily. Check the game server and PSN status. Temporary network congestion may be possible, try again later.	info, info 2 info 3, info 4
Example	Example	WS-116367-4	Access to PSN has been suspended (ToS violation) // 1) Check if you can sign in from another device (such as a PC). 2) If unable to sign in from another device, your account is suspended for a violation of the terms of service. Check the terms of service and user agreement before accessing PSN.	Example
Example	Example	WS-116414-7	Network connection error // 1) Check PSN status to see if there are any server failures or any maintenance in progress. 2) Reboot the console. 3) Turn off the router, wait 5 minutes, then turn it back on. 4) Try again after a while.	Example
Example	Example	WS-116420-5	Unable to connect to the server (error connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router and modem, wait at least 5 minutes, then turn them back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS (e.g Google) to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	WS-116439-4	Unable to connect to the server (service down/under maintenance or temporary congestion) // The service may be undergoing maintenance. Check server status for failure and maintenance information. If not impacted, 1) reset internet connection settings on console and try an Internet connection test. 2) Turn off router and modem and wait for at least 5 minutes before turning it back on. 3) If the above do not work, try again later as the line may be temporarily congested.	Example
Example	Example	WS-116449-5	Service currently under maintenance // The service may be undergoing maintenance. Check server status for failure and maintenance information. If not impacted, 1) reset internet connection settings on console and try an Internet connection test. 2) Turn off router and modem and wait for at least 5 minutes before turning it back on. 3) If the above do not work, try again later as the line may be temporarily congested.	Example
Example	Example	WS-116483-3	Issue connecting to the server (PSN down or connection issues) // 1) Check PSN status to see if there are any network issues. 2) Reboot the console. 3) Turn off the route for 5 minutes, then back on. 4) This may be a temporary issue, try again later.	Example
Example	Example	WS-116486-6	Issue connecting to the server (PSN down, stressed network, or connection issues) // 1) Check PSN status. 2) Turn off the router, wait at least 5 minutes, then turn it back on. 3) If multiple devices are connected to the same network, turn those off and try again. 4) This may be a temporary issue. Wait a while before trying again.	Example
Example	Example	WS-116489-9	Error occurred while connecting to PSN from the console (PSN down or connection issues) // 1) Check PSN status for any issues or maintenance. 2) Turn off the router or modem, wait at least 5 minutes, then turn it back on. If still having issues, then wait and try again later.	Example
Example	Example	WS-116518-5	Internal error // 1) Reboot console. 2) If the system software is not up to date, update it to the latest version. 3) If the problem persists, console may need to be sent in for repairs	Example
Example	Example	WS-116520-5	Error occurred while connecting to the server // 1) Check PSN status. 2) Reboot the console and connect to the Internet using a wired connection. 3) When using a wireless connection, try bringing the console closer to the router or remove anything interrupting the connection between the devices. 4) Turn off the route and wait at least 5 minutes, then turn it back on. 5) Update router to the latest firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. Should the above steps not solve the issue, this may be a temporary problem. Try again after a few hours.	Example
Example	Example	WS-116521-6	Service currently under maintenance // The service may be undergoing maintenance. Check server status for failure and maintenance information. If not impacted, 1) reset internet connection settings on console and try an Internet connection test. 2) Turn off router and modem and wait for at least 5 minutes before turning it back on. 3) If the above do not work, try again later as the line may be temporarily congested.	Example
Example	Example	WS-116522-7	Update failed because the latest version of the system software was not recognized // 1) If updating via the internet, reboot the console, connect via Ethernet if possible and reconfigure connection settings. If using a Wi-Fi connection, try moving the console closer to the router or remove any obstructions between the router and console. Power cycle the router/modem. 2) If updating via USB storage device, download the latest system software and make sure the file name and save location are correct. 3) If updating via a game disc, make sure it is free of fingerprints, scratches or smudges and clean it if necessary. If the above do not work, try other update methods if possible.	Example
Example	Example	WS-117176-3	Possible issue with 2-Step Verification settings // Phone number registered with another account; delete the phone number and try again, or try another number	Example
Example	Example	WS-117224-7	Possible issue with 2-Step Verification setting // Sign-In ID of PSN account linked to another Sony Group service; unlink the ID and try again	Example

WV - Web View Errors

Name	Return Code	Error Code	Cause	Remarks
Example	Example	WV-109144-9	Unable to connect to the server (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	WV-109145-0	Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	WV-109146-1	Unable to connect to the server (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	WV-109153-9	Connection to the network timed out (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	WV-109166-3	Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then the line is likely to be temporarily busy. Leave it for a while and try again later.	Example
Example	Example	WV-109168-5	Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152～65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then the line is likely to be temporarily busy. Leave it for a while and try again later.	Example

More Info

PS5 Error Codes Explained: How to Fix Them and What They Mean
PlayStation Error Code Database(Google Docs) These two links are broken.